I can’t help but wince when Newell owners tell me they’ve had their coach serviced at their local equivalent of Dirty Dan’s Quick Lube and Truck Wash.
We can’t emphasize enough the importance of having your Newell coach serviced regularly at the Newell plant or a Newell-preferred service center.
There are good reasons for this.
It takes special knowledge and experience to perform the routine inspections and maintenance your Newell coach requires. For instance, I seriously doubt Dirty Dan would know that late-model Newells have 22-plus filters that require regular inspection, cleaning, and replacement. Nor would I expect him to know all the grease points on a ZF suspension system or how to lubricate a ZF release fork. I don’t point this out to put Dan down. These just aren’t the things he needs to know in a shop that deals primarily with simple engine lubrication issues.
At the Newell Service Department, hardly any of the issues we encounter are simple. We deal regularly with specialized problems, such as air conditioners and heaters that aren’t working, water pressure that’s too low, domestic hot water that’s insufficient, and inverters that have failed.
In fact, where inverters are concerned, some might think that performing annual preventative maintenance on them is excessive. But this is what the Outback inverters on most late model Newells require. A failure that results from not servicing your inverters’ dust-clogged filters could cost you around $6,000 in parts and labor. The real costs are even higher when you factor in the spoiled meat in the freezer and the disappointment on your better-half’s face.
Failing to perform routine maintenance can eventually require emergency maintenance. And you can bet this will happen when you least expect or want it to—while you’re crossing the desert, or you’re on the first day of a long-overdue vacation. Not only can this throw a monkey wrench into your plans, but it can be expensive. An old Fram oil filter commercial used to end with the slogan “Pay me now, or pay me later!” But it would be more accurate to say “Pay me now, or pay me much more later!”
The bottom line: Have your coach serviced regularly at the Newell plant or at a Newell-preferred facility where they know what they’re doing!
Wishing you safe and happy travels!
Newell V.P. of Customer Service